Frequently Asked Questions
Can I also have ash processed into the pendants?
Yes, that's possible. Send us an email and ask about the possibilities.
Can I also supply my own flowers?
Yes, that's possible! Send us an email and ask about the possibilities.
What is the delivery time of the pendants, earrings and necklaces?
We do our best to deliver the order to you as soon as possible. We try to ship orders within 24 hours. This means that your order will be delivered within 1 to 2 working days (within the Netherlands). Belgium: 2 to 4 days.
Delivery is via Post-NL's postman or parcel deliverer.
Due to crowds:
We regret to inform you that delivery times are currently slightly longer than normal. Orders are expected to be delivered within 1 to 4 business days. We do our utmost to deliver your order to you as quickly as possible. Thank you for your understanding and patience.
Is the magnet strong enough?
Yes, the magnet has a pulling force of almost 1 kg. The pendant will therefore not simply fall off your chain.
Can I shower with the chain?
Although the chain is in principle water resistant, we still recommend avoiding contact with water as much as possible. This way the jewelry stays beautiful longer and you prevent the magnet from becoming loose.
I have ordered a gift voucher, but I have not yet received a code. And now?
That's right, gift vouchers are created manually by us, so it can take up to 24 hours before you receive the code by email.
Can I also hang the pendant on my own chain?
Yes, this is possible. Then choose a loose connector to which you can click all the hangers. The diameter of the eye is 2mm and suitable for chains with a diameter of max 1.9mm. Chains
Do I receive a connector with the pendant as standard?
No, but they are attached to the chain as standard that you can order. The connector can also be purchased separately. Connector
What material are the chains made of?
The chains are gold plated or silver plated and made of stainless steel. So there is a thin layer of gold or silver over the stainless steel chain.
Are the necklaces allergy free?
Yes, the chains are allergy-free (nickel-free).
Can I also have the pendant permanently attached to the connector?
Yes, this is possible. Please indicate in the comments during the ordering process that you would like the pendant to be permanently attached. We will do this free of charge (delivery time 3 working days).
What are the costs for a custom-made pendant?
This depends on your wishes. Send us an email for the options and price request.
I placed an order, but did not receive a confirmation. How is that possible?
Our email may have ended up in your spam folder. Don't you find him there too? Please contact us.
I want to order something for someone else and have it delivered there, is that possible?
Yes, that's possible. Then enter not only your own address, but also a delivery address when checking out. We will then send the item to the delivery address.
What are the shipping costs?
You do not pay shipping costs for orders over €10 within the Netherlands. Below €10,- you will be charged €3.95.
For orders to Belgium, the shipping costs are €4.95. Above €50 you pay no shipping costs.
Can my package also be sent as a gift?
Yes, the pendant (with chain) is sent in gift packaging as standard.
How will my order be shipped?
Delivery takes place via PostNL's postman or parcel deliverer and is sent as a letterbox package. So you don't have to stay at home for it.
Can I also pick up an order?
No, this isn't possible. We do not have a physical store.
Do you also have a physical store?
No, we do not have a physical store.
What are the payment options?
You can pay with us via:
Can I return my order?
It may happen that you want to return an order. Perhaps because you don't like the product or perhaps there is another reason why you would not like the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense.
To exercise this right, you can contact us at email@example.com . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
When will my purchase amount be refunded?
Within 14 days of receiving your return.
What does it cost if I want to return my order?
Return costs are for your own account and vary per postal company.
You can buy a return label via the postal companies (PostNL, DHL, GLS and DPD) both online and via the postal point. The return labels are often cheaper online. If you have any questions about this, our customer service can help you further.
Is your question not included? Send your question to firstname.lastname@example.org