Frequently Asked Questions
Can I also have ashes processed in the hangers?
Yes, that's possible. Send us an email and ask about the possibilities.
Can I also supply my own flowers?
Yes, that's possible! Send us an email and ask about the possibilities.
What is the delivery time of the pendants and necklaces?
We do our best to deliver the order to you as soon as possible. We try to ship orders within 24 hours.
Is the magnet strong enough?
Yes, the magnet has a pulling force of almost 1 kg. The pendant therefore does not just fall off your chain.
Can I shower with the necklace?
Yes, but we recommend that the necklace comes into contact with water as little as possible to guarantee the quality of your jewellery.
I have ordered a gift voucher, but I have not yet received a code. And now?
That's right, gift vouchers are created manually by us, so it can take up to 24 hours before you receive the code via email.
Can I also hang the pendant on my own chain?
Yes, this is possible. Then choose a separate connector to which you can click all hangers. The diameter of the eyelet is 2mm and suitable for chains with a diameter of up to 1.9mm. Chains
Will I receive a connector as standard with the pendant?
No, but they are standard attached to the chain that you can order with it. The connector can also be purchased separately. Connector
What material are the chains made of?
The chains are gold plated or silver plated and made of stainless steel. So there is a thin layer of gold or silver over the stainless steel chain.
Are the necklaces allergy free?
Yes, the necklaces are allergy free (nickel free).
Can I also have the pendant permanently attached to the connector?
Yes, this is possible. Please indicate in the comments during the ordering process that you want the pendant permanently. We will do this free of charge (delivery time 3 working days).
What are the costs for a custom pendant?
This depends on the wishes you have. Send us an email for the possibilities and price request.
I have placed an order, but have not received a confirmation. How is that possible?
It is possible that our e-mail has ended up in your spam folder. Can't find it there either? Then please contact us.
I want to order something for someone else and have it delivered there, is that possible?
Yes, that's possible. Then enter not only your own address, but also a delivery address at checkout. We will then send the item to the delivery address.
What are the shipping costs?
You do not pay shipping costs for orders over €10 within the Netherlands. Under € 10, - € 3.95 will be charged.
For orders to Belgium, the shipping costs are €4.95. Above € 50, - you pay no shipping costs.
Can my package also be sent as a gift?
Yes, the pendant (with chain) is sent in a gift box as standard.
What will my order be shipped with?
Delivery is via PostNL's postman or parcel deliverer and will be sent as a letterbox package. So you don't have to stay home for it.
Can I also pick up an order?
No, this is not possible. We do not have a physical store.
Do you also have a physical store?
No, we do not have a physical store.
What are the payment options?
You can pay with us via:
Can I return my order?
It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account.
To exercise this right, please contact us at firstname.lastname@example.org . We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
When will my purchase amount be refunded?
Within 14 days after receipt of your return.
What does it cost if I want to return my order?
Costs for returning are for your own account and differ per postal company.
You can buy a return label via the postal companies (PostNL, DHL, GLS and DPD) both online and via the postal point. The return labels are often cheaper online. If you have any questions about this, our customer service can help you further.
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